About Us

Policies & Transfers

22three Policies

All of us at 22three want your experience to include the best possible service. Whether shopping at the store, shooting at the range or ordering product at our e-store, we want you to have a great experience. If you have any problems or concerns with your experience, or if you have any questions about the status of your order, simply contact our customer service staff at happypeople@22three.com.

RETURNS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is" or "used" or that have been installed or used after receipt.
3. NFA items that require ATF Transfer after the start of paperwork.
4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

USED FIREARMS

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

GENERAL FIREARM SALES

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

WARRANTY

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. All firearms are covered by the manufacturer's warranty. And, we find that most manufacturers offer great customer service. In most cases, it is best for you, the owner, to work with the manufacturer to resolve any issues with firearms that are not working correctly. Let us know if you have a bad experience with a manufacturer. If we believe you have a legitimate concern with a firearm we sold, we'll back you up.

Please know that firearms requiring warranty work must be returned to the factory in accordance with the manufacturers guidelines.

Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package. Please contact the original manufacturer for warranty information on all accessories and special order items.

AMMUNITION sales are FINAL - Returns cannot be accepted for ammunition.

CUSTOMER SERVICE

All of us at 22three want your experience to include the best possible service. If you have any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff at happypeople@22three.com.

CONSUMER DATA PRIVACY

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that 22three will be the final arbiter of discrepancies in the online catalog.

AMMUNITION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

TRANSFERS (Non-NFA Weapons)

We charge a receiving/background check fee of $35.00 per firearm for standard non-NFA transfers.

The easiest way to avoid this fee is to purchase directly from 22three at either online or at our flagship store. If that isn't possible, the most efficient means to transfer a firearm is to complete the following steps.

1. Notify us by email at happypeople@22three.com that you are having the firearm shipped to us. You will also need to provide some information about the sending FFL holder so that we can contact them.

2. We will send them a copy of our FFL so that they may ship the firearm to us on your behalf. The sending FFL must send us a signed copy of their FFL for our records. This may be included in the shipping box with the firearm.

3. The sending FFL ships the firearm (and a copy of their FFL) to 22three at this address:

22three
2053 S. US Rt. 42
Lebanon, OH 45036
Phone: (513) 228-0656
Fax: (513) 228-0656

4. We will notify you when your firearm is received. Shipments generally take a few hours to process into our system. Shipments received after 2 p.m. are often processed at the end of the day or on the next business day.

5. We ask that pickups be started before 7:30 P.M. in order allow time to complete the necessary paperwork prior to 8:00 P.M.

Standard Transfers from 22three: 22three ships firearms directly to valid FFL holders. At your request, 22three will ship/transfer your purchased firearm to your choice of FFL holders in your home state. Please note that the following steps must be conducted.

1. You should contact a local FFL and ask them if you may have a firearm shipped to their address. Please know that your local FFL will likely charge a fee to receive and process the firearm. These fees vary by FFL and it is your responsibility to pay this fee. You do not pay 22three outbound transfer fees and 22three is not responsible for paying your transfer fee.

2. The receiving FFL holder must forward, email or fax a copy of their FFL to 22three at happypeople@22three.com.

3. When you pick up your firearm from your local FFL holder, they will have you complete the necessary paperwork, which will include a background check.